Explorers Early Learning - Head Office

We are incredibly disappointed with the Explorers Early Learning entire Management team and carers in Upper Point Cook. We decided to share our experience as this would help anyone to make a decision before you send your most precious child for this type of childcare. Or we would say “business” because for them your child is just another number for them to make more money regardless of the care they give to your child once the parents were gone. My daughter was attending in the 3-4 year old early kinder since August 2018 as we moved to Point Cook area recently. She was a happy, intelligent and healthy child. In this place, she has been bullied and made her serious injuries by other boys that we had to admit her to the hospital for treatments. She did complain about what was happening, but with her limited vocabulary, I wish I was able to understand her more and act on it earlier. Even after we raise our concerns to the carers few times, they have ignored all our companies and failed to take any actions. They continued to let my daughter by herself in the classroom with the boys who injured her. It took days for them to investigate what happened and the result was "no one saw what happened, so it didn't happen." So our question is if no one saw what happened that means why no one saw it? Where were the carers? That gives us a clear answer that she was unattended with no supervision. She comes home with all those serious injuries that already shows us cares ignores of the kids! Because you know those types of serious injuries didn’t occur by itself when she was in your care, and young kids don’t know how to lie as you all do as an adult. The Management said they trust and believes the carers and been investigated discarding my daughter's story and making the victim sound like a liar. This place is under investigation of the Department of Education for these issues. Based on this particular situation and the way it was handled my advice to parents looking to enroll here at Explore Early Learning is to be cautious this could be your child/ren one day. I hope in the future this Childcare works on dealing with situations like this better for the safety of the Children and to restore the parents trust in the Childcare. As upset as my daughter is to leave her friends she knows safety is important, and her trust and ours in this Childcare is nonexistent.